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How do I cancel/avoid a credit note that is already posted in S/4HANA Cloud Public?

vmontoyab
Explorer
0 Kudos
285

Hello Community,

Our client made a credit note without reference to the customer's invoice, which leaves the invoice and the credit note active as well, however we did not find a way to cancel the credit note, additionally the credit note was sent to the tax department (DIAN in Colombia) through the eDocument Cockpit.

Could you give us some guidance on how to handle this situation?

Current system: S/4HANA Cloud Public, Colombia location, version 2402

Thank you

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