GTS E-mail address issue

[former_member275205]

Dear Guru,

Is there anyway to set-up in GTS email notification functionality, if any user is on leave/no more in organization then it should go to his back-up person. Like how we set up in our out of office mail contact so and so person / e-mail forwarding option ?

Second Would it be an option to set up multiple email addresses –for example the direct email address of a sales person plus the general email address?

Thanks

Ramesh

[former_member215181]

Hi Ramesh,

I don't think it's the role of GTS to act as a sophisticated e-mail system. Instead, I think you should use the fairly standard features of applications like Microsoft Outlook to achieve the solutions that you mention.

The e-mail address entered into GTS can of course be that of a Group account, and auto-forwarding is available in most commercial e-mail systems.

Regards,
Dave

[former_member275205]

Hi Dave,

One more doubt, then what is the use of EXCO approval process which I can see in custom document which is attached for your reference.exco-approval-process.jpg

Thanks

Ramesh