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GRC ARM 12.0 SP08 , provisioning requst in decision pending

moncif
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128

Hello community,


We have GRC 12 SP8, and we are facing one plugin system with provisioning action for user creation end up with pending action status, after submitting the request.
The strange result we're getting, is that at the end of path, the new user is created in the plugin system but no roles have been assigned to it. The request audit log expresses that user has been created and immediately after it returns a message saying thta the user does not exist, which is really strange as it has been created through the request itself. These roles are well existing in the plugin, well synchronized with GRC, implemented through BRM with production status and provisioning allowed.


The customizing of ARM is well done, the user and roles assignement options are checked in spro maitain provisioning setting, the plugin is not a CUA as well.

This problem occurs in this system only, as the provisioning in other systems is working perfectly fine, with the same MSMP process and same request prerequisites.


The authorization of the user in the RFC connection betweek GRC and plugin are covering what it needs to be assigned for connection and provisioning purposes.

Should anything else besides the customizing, debug and CUA settings to be checked to correct the issue?


Thanks.

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