GRC AC 10.1 Risk Analysis not showing full user result

[Former Member]

Dear All,

Forgive me if this has been asked before, I have searched and have found nothing.

A client of mine had a technical GRC upgrade done by another company. Now I'm having to fix some issues before we can perform the remediation. I've implemented a number of notes but I am unable to find anything for this.

When running the user risk analysis I am not able to see all results. The client has many conflicts and I believe that the results are so large its only showing a limited amount. There is no specific number it seems to get as far as the end of a particular user ID then stop. Initially I thought this was because it was including expired and inactive users, that issue is resolved now and I am still see a limited amount of users being reported. It works fine for critical actions as this is smaller.

I did wonder if its a file storage issue and has asked basis to look into it but so far I have had no response.

Is anyone able to offer any guidance as this isn't an issue I have come across before.

The client is on 10.1 and SP11.

Thanks

[Former Member]

Hi Dawn,

How was this fixed?

Thank you in advance

[Former Member]

Hi Daniel,

Apologies for the late response the notifications didn't reach me. I assume you have fixed your issue now. I actually implemented some notes for similar issues and this seemed to resolve the problem. If you look at the note which combines AC10.1 notes there are a few in there for incorrect report numbers. You will need to look at the one relevant to your system. I would post the link but I'm not able to access at the moment. None of them were specific to my issue though so I cant be certain that this is what resolved it.

[Former Member]

Hi Alessandro,

Thanks for your reply. Yes I am. It cuts off at the last result set and is still not providing the full result. I have implemented some recent notes to fix some other isses with incorrect numbers etc so I will see if that has any impact.

Thanks,
Dawn

[alessandr0]

Dear Dawn,

are you aware that the result might have several result sets?

Regards,

Alessandro

[Former Member]

Does anyone have any experience with this?