FPL9 Account Display

[jennifer68]

Hi Experts,

I have a question particularly related to "zero clearing - show or hide" and "with or without reversal" settings under FPL9.

The default setting in our system is: "hide zero clearing" and "without reversal".

Under this default setting, zero $ invoices are shown but account maintenance entries are hidden. All reversals are hidden.

The problem arrives when a zero $ invoice is reversed. We will need to change the setting to "with reversal" and "show zero clearing" in order to see the reversed $0 invoice in FPL9.

The desired result (by our customer service group) is: for a reversed invoice, Customer Service Representatives (CSR) should only need to use "with reversal" setting to view, even though it is zero $ invoice. If they do not see a reversed invoice using "with reversal" setting, they will not know there is an reversed invoice exist, and they would not further change the "show zero clearing" setting.

During debugging, I found out that under "with reversal" setting, the reversed zero $ invoice did not even come to I_POSTAB structure. Is there any way to achieve what CSR needs?

[former_member699647]

I am receiving "No items selected" in FPL9. I entered contract and/or BP, but still that error comes.

[AmlanBanerjee]

Hi Jennifer,

I think you have to customize event 1205 or event 1211 to achieve your requirement.

To start with, try with event 1205-this is is responsible for supplementing a selected item in the account balance.

The supplemented data is generally summarized in the include for the application area which is attached to the fkkepos structure

Hope it helps.

Thanks,

Amlan