External Payment Collector FICA

[Former Member]

We are implementing FICA external payment collector and we are able to successfully complete the POC. But seems external payment collector need a Form ID to process the customer payments. For example if customer pays via Form ID only then external payment collector payments are processed else if customer pays by only account # payment is not processed.

Is there an alternative to post external cash desk payments without Form ID?

[william_eastman]

are you using external cash desk or external payment collector? they are not the same.

[Former Member]

We are using External payment collector.

[william_eastman · Accepted solution]

No. Using external payment collector (CVS) functionality, the payment form is required.

https://help.sap.com/viewer/b7b76fb991354214b1b3fc93e9049895/6.18.10/en-US/980bc5536a51204be10000000...

[Former Member]

Thanks William. So until a customer makes payment via Form # or if we have a customization to map Form # to customer payment external payment collector cannot be used.