Export customs documents not processed

[spanigra]

Hi Team,

Can you please help me to find the cause attached is the open export clearances that have been processed user,

but are stuck in the system and cannot be completed. A repeated request from us to customs cannot be completed. Please let me know if need any clariication ?

export-doc-not-processed.jpg

Thanks

Ravi.

[maxvp]

Hi Ravi,

A couple of questions before I can answer your question.

What is your outbound IDOC status?

Are you using the Seeburger cloud solution to convert your iDOCs? If yes, the first step is asking Seeburger if they received your iDOC.

Kind regards,

Max