on 2022 Jan 13 9:15 AM
Hello Experts,
I would kindly need a hint on what should I need to check to not get the following error when I do a Trial Run Price Plan.
I am using CC 4.5.9.5 and checked the dispatcher logs but could not find any error. The same charge when I imported in CC 5.0 and I do not get this error. The Price plan is error-free when checked from the Verification on Core Tool. Given the fact that from the logs I could not find anything, I would need advice on how to troubleshoot this error.
Wishing you a great day,
Doris
Request clarification before answering.
Hi Doris,
You're welcome.
Thanks for the exact version number for CC 5.0. This confirms that you don't have the strict validation yet, but we may still have to check whether your pricing logic has errors regarding the properties.
Regarding the test on a real rater, yes, recurring charges are sufficient. My explanation was ambiguous but the point is to have the rater execute the pricing logic with the same context (i.e., with the same property values) as the trial run, and see if you get more information in the logs.
Furthermore, if you open an OSS ticket, please indicate in the message that I've already started working on the issue, so that I can immediately follow up.
Best regards.
François
SAP Convergent Charging Support
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Hi Doris,
The trial run is managed only by Core tool and will not generate any logs in the servers. If you do want to get logs, you should try to run the pricing logic in a real rating request (i.e., on the servers with a real subscriber account).
The error message you get normally means that the price plan contains errors, so we should be able to find them by analysing the charge plan itself (or the rater's logs, if you launch an actual rating request).
The fact that the error appears in CC 4.5.9.5 but not in CC 5.0 is also certainly an important indication.
Can you please tell us the precise version of CC 5.0 you have tried? For your information, CC was more permissive a few years ago so, as of CC 5.0 SP 1 patch 3, the verification of the properties of the pricing logic is stricter. This is normally not related with your issue, but just in case, you should keep it in mind.
If you need help to analyse the charge plan, you'll have to export it using Core tool and send it to us. If you manage to generate rater logs, they should be helpful too.
Either way, an OSS ticket will be necessary for that, in order not to disclose sensitive data here.
Best regards.
François
SAP Convergent Charging Support
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Hi Francois,
Thank you very much for the quick answer. I tested the Trial Run on CC with version 5.0.5.0.
Is the automatic recurring fee generation like a rating request? Or only a usage rating request can be used for troubleshooting the case? We have real customers on the DEV system that have this charge plan provisioned and I do not see errors on rater logs. These customers do not have any usage charges only Activation, Recurring, and Refund ones.
I will try to create an OSS ticket and upload there all the required data as you suggested.
With kindest regards,
Doris
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