on 2022 Oct 10 11:57 AM
Dear all,
the customers uses SAP Disclosure Management via Citrix (they uses Apple Computers).
Once they open a word report they have the following error:
The text of the errore is the following:
Detailed technical information follows:
---
(Inner Exception)
Date and Time: 10/10/2022 10:34:27
Machine Name: AZPRICTXSH36502
IP Address: fe80::81f7:576f:c383:9e90%8
Current User: ITALGAS\IH00024
Application Domain: DefaultDomain
Assembly Codebase: file:///C:/Program Files (x86)/SAP/SAP Disclosure Management/BIPEntities.dll
Assembly Full Name: BIPEntities, Version=10.1.10.2, Culture=neutral, PublicKeyToken=9bafd8bd0ce2fc80
Assembly Version: 10.1.10.2
Exception Source: BIPEntities
Exception Type: System.IO.FileNotFoundException
Exception Message: Non è stato possibile caricare il file o l'assembly 'Aspose.Cells, Version=21.5.0.0, Culture=neutral, PublicKeyToken=716fcc553a201e56' o una delle relative dipendenze. Impossibile trovare il file specificato.
Exception Target Site: SetLicense
---- Stack Trace ----
BIPEntities.AsposeLicenceController.SetLicense(type As AsposeType)
BIPEntities.dll: N 00000 (0x0) JIT
CundusWordAddIn.AddinModuleWord.AddinModule_AddinStartupComplete(sender As Object, e As EventArgs)
BIPEntities.dll: N 0018 (0x12) IL
AddinExpress.MSO.ADXAddinModule.AddinExpress.MSO.IDTExtensibility2.OnStartupComplete(custom As Array&)
BIPEntities.dll: N 1259 (0x4EB) IL
I don't have this problem. it seems an installation issue. Did you experience this kind of issue?
Many Thanks
Giuseppe
Hi Leggio,
You should try re-installing the client with full admin account: uninstall the client, make sure the folder C:\Program Files (x86)\SAP\SAP Disclosure Management is removed (if not, manually delete it) and install the client again using a full admin account when running the installer.
Alternatively, you can try the following notes: 3054359, 2732402, 2828948.
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