cancel
Showing results for 
Search instead for 
Did you mean: 

Error in Opening a word Report

giuseppe_leggio
Explorer
0 Kudos
563

Dear all,

the customers uses SAP Disclosure Management via Citrix (they uses Apple Computers).

Once they open a word report they have the following error:

The text of the errore is the following:

Detailed technical information follows:

---

(Inner Exception)

Date and Time: 10/10/2022 10:34:27

Machine Name: AZPRICTXSH36502

IP Address: fe80::81f7:576f:c383:9e90%8

Current User: ITALGAS\IH00024

Application Domain: DefaultDomain

Assembly Codebase: file:///C:/Program Files (x86)/SAP/SAP Disclosure Management/BIPEntities.dll

Assembly Full Name: BIPEntities, Version=10.1.10.2, Culture=neutral, PublicKeyToken=9bafd8bd0ce2fc80

Assembly Version: 10.1.10.2

Exception Source: BIPEntities

Exception Type: System.IO.FileNotFoundException

Exception Message: Non è stato possibile caricare il file o l'assembly 'Aspose.Cells, Version=21.5.0.0, Culture=neutral, PublicKeyToken=716fcc553a201e56' o una delle relative dipendenze. Impossibile trovare il file specificato.

Exception Target Site: SetLicense

---- Stack Trace ----

BIPEntities.AsposeLicenceController.SetLicense(type As AsposeType)

BIPEntities.dll: N 00000 (0x0) JIT

CundusWordAddIn.AddinModuleWord.AddinModule_AddinStartupComplete(sender As Object, e As EventArgs)

BIPEntities.dll: N 0018 (0x12) IL

AddinExpress.MSO.ADXAddinModule.AddinExpress.MSO.IDTExtensibility2.OnStartupComplete(custom As Array&)

BIPEntities.dll: N 1259 (0x4EB) IL

I don't have this problem. it seems an installation issue. Did you experience this kind of issue?

Many Thanks

Giuseppe

Accepted Solutions (0)

Answers (1)

Answers (1)

Olga_Vasileva
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Leggio,

You should try re-installing the client with full admin account: uninstall the client, make sure the folder C:\Program Files (x86)\SAP\SAP Disclosure Management is removed (if not, manually delete it) and install the client again using a full admin account when running the installer.

Alternatively, you can try the following notes: 3054359, 2732402, 2828948.