Error 'cannot cancel document with a down payment that was drawn to invoice

[kumu94]

Hi Experts,

We are attempting to cancel a previously issued check that was not deposited by the vendor due to it being misplaced. Our intention is to cancel the original check and reissue a new one. However, when we try to cancel the check, we encounter the following error message:

"Cannot cancel a document with down payment that was drawn to an invoice."

Could you please advise on the appropriate steps to resolve this issue and proceed with reissuing the check?

[jitin_chawla]

Hi,

Check if KBA 3381162 is helpful for your case.

Kr,

Jitin

[kumu94]

Hi,

It is not possible because when the AP credit memo is added, the entry is reversed and the AP invoice is closed. Therefore, the AP invoice needs to be re-entered.