EPM Member Selector issue - not showing the dimension members correctly

[Former Member]

Hello Experts,

Can you please help us with an issue below. It is not showing the cost center dimension members instead it's like the property of the object. This only happens with one of our users. We are suspecting that this could be related to Microsoft patches installed in his computer but per checking they are updated. Tried to search same issue here but can't find one. Thank you in advance.

[Former Member]

Hi Lemuel,

have a look at note 2149742

fixed for SP 21 patch 1,

I would suggest upgrade to the latest, which is SP 22 patch 1

Andy

[Former Member]

Hello Andy,

Thanks for the input but I think the note is not applicable to this issue. So far only one user is affected and we are looking into installing the latest patch which is SP 22. Hopefully it would fix the issue.

[damovand]

Hi,

I recommend reporting this to BPC support.  When you do that please provide the following details

1. Does this happen to all users from all client machines?
2. Does this happen to a specific dimension or all dimensions? My guess is all dimensions
3. Was member selector working at anytime in the past and if so what has changed?

When you report this you should also follow note 2129493 and take a Fiddler log and EPM Add-in logs in debug mode.

Best Regards,

Leila Lappin

[former_member186338]

And what about EPM SP?

Anyway, reinstall EPM!

Vadim

P.S. - The latest EPM SP!

[Former Member]

Hello,

SP 21. Forgot to mention in my first post that reinstalling EPM does not work. Issue still persists.

[former_member186338]

SP22?

[Former Member]

Hello,

We'll try that but currently all of our users are using SP 21 and they are not having the same issue. So far only one user is experiencing the issue.

[former_member186338]

Then you have to perform all possible tests to understand how this user is different from other...

Vadim

[Former Member]

Hello,

Actually we have already did the tests that we think would isolate the possible issue. The user would not encounter the issue when using a different computer while anyone who uses his computer would have the issue. We have concluded there could be an issue with the EPM installed in his computer or some other components required, MS patch or the computer itself.

I was hoping that there are others that had the same issue and would be able to pinpoint the specific resolution.

Thank you for answering my questions, I appreciate it. I'll let you know when we figure it out. We have not tried yet SP 22. Hopefully it would fix the issue.

[former_member186338]

It's clear that the issue is with the computer setup, not with the user!

You can reinstall the office

What about versions? Office? Windows? NET?

P.S. Other Excel Add-Ins?

[Former Member]

Hello,

Microsoft Excel 2010

Windows 7

NET - Can't verify now but should be the same as everyone else

Other Excel Add-Ins - Can't verify but should also be the same as everyone else

[former_member186338]

"should be" but something has to be different!

[Former Member]

Hello,

Thanks, we'll check on that.