Email notificaitons

[former_member245311]

Dear Friends,

We have a request: -

If & when a new access request with user id starting T_ only notifications has to be send to requester and NOT to actual user for whom access is requested.

[

Current: -
* Access request notifications is sent to REQUESTER and USER.

Request: -
* Access request notifications is to be sent to REQUESTER but NOT ACTUAL USER for access requesters starting from T_

]

Please let us know if it's possible ? If yes, please share the steps.

Thanks

Raj

[Monsores]

Hi Rajashekar.

Considering that you are using standard GRC Notification Agents and that your T_* users must keep a valid email assigned the less painful way for you to achieve this is by updating your GRAC_USER agent by changing GRAC_MSMP_USER_AGENT function module to return empty values for these users.

In fact I would recommend you to copy this agent to a Z one (e.g. ZGRAC_USER) and create also a copy of GRAC_MSMP_USER_AGENT (e.g. ZGRAC_MSMP_USER_AGENT) so you keep the standard one for reference.

It is also possible to achieve this by having a separate MSMP path for T_* users access requests but it would require many additional configurations and maybe make your life harder if you have more than a few approval paths.

Regards,

Marcelo Monsores

[former_member692917]

Rajashekar,

I doubt that your requirement will work directly. Instead you may try the below custom one.If Requester and User is same person then it may not be work. If Requester is different from actual user then you make changes in Event & Templates in Notification settings in Path.

Otherwise, You can create a custom Agent (Notification purpose) from backend agent table and add it in MSMP Agent stage under your process id and Rule id and assign users as Directly mapped users (who needs to receive the notifications). Then you can add the Notification Event and Template in Notification settings in Path stage.

Regards,

Mahendran R