DM EXPORT NEVER ENDS

[mayiya]

Hi experts.

We have SAP DM 10.1 ST1502, when making an export (even a simple one like standar-admin role), it never ends. The pop up window that ask where to save the .zip file never shows. The pop-up blocker is turned off.

Any suggestions? Could not find any note about this.

[Marc_Kuipers]

Hello mayiya

Please open an OSS ticket on https://launchpad.support.sap.com/

Thanks

Marc

[Marc_Kuipers]

Hi mayiya

I think the issue is caused by this:

2963921 - DM - Export fails due to special characters in zip filename

I can see in your screenshot, that the filename has the word "protección" in it

The "ó" can cause the transport to fail

Please change the name (system configuration), so the special characters are avoided, and also set your browser language to English

Marc

[mayiya]

Hi Mark.

I´ve change the ó and try to generate the export, but the behavior is the same: the pop-up never shows, and the DoTransportExport call is never made, so it stays on a forever loop.

On the server or locally in downloads the .zip file is not created.

On the logs the message: request format is unrecognized. I found the note 2944107, but the .netframework 3.5 feature is installed on the server, as well as the mentioned roles.

[Marc_Kuipers]

Hi mayiya

I think the call is made, because if I look at your screenshot, it shows the package is created

"El paquette de transporte se ha creado"

Can you check on the server, if the zip file is present?

Marc

[Marc_Kuipers]

Hi mayiya

I will explain what technically happens when performing the export

You can see this when using the F12 tools in the browser.

1) A call is made to DoTransportExport

2) The server will build the transport zip file

This file is placed in %systemroot%\Temp\{guid}

3. Once complete, the method "DownloadExport" is called

4. Depending on your browser the 'save/save as' pop-up will show

Note: some browsers will automatically save the file in C:\Users\<user>\Downloads

To troubleshoot

1. Check that the file is created on the server

2. Use the F12 tools and check if the web-services calls are made and get an HTTP 200 response

3. If there is some issue (like a HTTP 500 reply), check the DM application server log

See: 2923005 - Disclosure Management Logs

Thanks

Marc

[mayiya]

Hi Marc.

Thanks for your reply. The call to DoTransportExport is never made, it only shows NotificationAsyn and never ends. Try this with Edge and Chrome, and the result is the same.