Deletion of customer/contract in SAP Hybris Billing

[dlopezbelandia]

Hi

What is the correct procedure to delete a customer and a contract in the SAP Hybris Billing solution (SOM-CC-CI)?

Is it triggering CRM_ORDER_DELETE and BUPA_DEL transactions in SOM? Will SOM do the appropiate updates in CC/CI automaticallly? Is there any need to do extra calls (e.g. subscriberAccountCancel in CC)

Thanks a lot

Regards

[former_member428395 · Accepted solution]

Hello Diego,

Currently, there is no automatic deletion when you remove data from SOM. You have to do it by yourself by using the the relevant API (like subscriberAccountCancel or chargingContractCancel ...) .

It is planed to include this automatic deletion in the complete solution (SOM-CC-CI) in a next version ( which should not be released before the end of this year).

Best regards,

Eric Fremont

[former_member428395]

There is no specific rule to do it. My advice is to delete objects in SOM first, then remove object from CI and finally delete CC content.

Inside SAP CC itself (I cannot give details for other parts), take care to remove first the contracts, tables (range table and mapping table), prepaid accounts and finally the subscriber account.

Best regards,

Eric Fremont

[dlopezbelandia]

Thanks a lot Eric!

And until the automatic solution is ready, if we want to do a deletion of a customer with a contract in (SOM, CC, CI) what is the right process or order of steps that we should follow?

Best Regards!