Credit Return Process Brazil

[former_member596652]

Hi Team,

As the credit note is not allowed in Brazil, we have to do the virtual return and get stock back into inventory. Get the sales document corrected (either price or tax) and then reissue delivery with same batch and invoice.

This is causing a lot of inconsistancies as multiple teams are involved in this virtual movement.

Is there is a better solution to tackle this?

[AllanGarcia55]

Hi Anisha,

I did not understand why you said that credit note is forbidden for Brazil... I believe that it is something related with the electronic document/Nota Fiscal, right?

According to my understand:

- if it is a sales return, you should have a credit memo issuing an Nota Fiscal;

- if it is only an accounting adjustment without goods movement, you should have a credit memo without electronic document.

Both can be created referencing the original operation copying price and taxes.

Not sure if I got your point...

[former_member596652]

Hi,

Does anyone have any details to share on the invoice correction in Brazil.

Thanks.

[Lakshmipathi]

You can create a return order and process the sales return in Brazil as per OSS note 1757795

[former_member596652]

Hello, Thanks for getting back.

The note shows how to reference the NF no but my question is around what are other companies doing for invoice correction in Brazil.