Credit exposure and credit segment not updated

[dz619]

Hi SAP Experts,

Customer have a problem with the credit exposure not being updated based on the open invoices. The main reason is because the credit segment won´t be updated automatically as it has been before. We have one main segment level which the limit is set in, and one credit segment based on what country the customer is based in. 

Example: A new customer is created when creating a sales order. The sales order should generate data for the credit exposure with the credit segment automatically generated. Instead we need to set the credit segment manually, and thereafter the customer is updated correctly. 

Anyone else experienced this problem? 

[sofianos_g]

Hi,

Your specific set-up is not clear, however, on assumption, it could be worth checking for:

1. Any missing assignment of Credit Control Area to the country Credit Segment (Table T014).

2. If the country specific Segment has flag for adding contribution to Main Segment (Table UKMCRED_SGM0C - MAIN_CREDSGM_ADD).

3. If the country specific Segment has a credit check flag for only the Main Segment, rather than a Credit check on individual Segment level (Table UKMCRED_SGM0C - FLEXIBLE_CHECK).

Best.

Georgios