2025 Mar 17 8:25 AM - edited 2025 Mar 17 8:28 AM
I am hoping someone has the knowhow on changing the default email template for use with the Create Correspondence: Customer Statement Job in S4HANA Cloud.
We created a Customer Email Template which works for sending Individual statements, but when scheduling a job, it defaults to the predelivered SAP Email Template (FIN_CUS_ST_EMAIL_TEMPLATE).
We are unable to delete the Email Template itself, and are unable to delete the reference to it in IMG. There are no options in the Schedule Accounts Receivable Job nor in the Job Templates to modify which email template is being selected.
If it helps, we are using a 3-Layer system (Dev>QA>Prod) and I have the appropriate access.
Thanks in advance!
Request clarification before answering.
Hello,
To change the default email template used with the Create Correspondence: Customer Statement Job in SAP S4HANA Cloud, follow these steps:
Copy the Predelivered Template: Open the ‘Maintain Email Templates’ app and navigate to the Predelivered tab. Receivables Management - Creating and Using a Custom Email Template
Modify the New Template:
Assign the Custom Template:
Best regards,
Dequan Xu
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