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cancel A/R Reserve invoice with downpayments

former_member786776
Discoverer
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need to cancel A/R Reserve invoice with downpayments

when i cancel this message appeared (payment amount is greater than invoice amount)

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Answers (1)

Answers (1)

doris_karapici
Participant
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Hi Omnia,

You should check the customizing first. Can you give more details on your case? How do you try to cancel the invoice? What is the status of the invoice? Maybe including a screenshot can help more.

Thank you,

Doris

former_member786776
Discoverer
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Hi Doris

thanks for your reply .this invoice has a case because the price changed so we have to change the invoice data

the invoice status is paid---its A/R reserve invoice includes 5 items the customer delivered 3 items only and the price of 2 items has changed so we have to replace the invoice by creating a credit memo for this invoice and creating a new transaction for this case

note: the payment receipt include 3 amount greater than the invoice amount