Hi Joao,
If you need to verify what CC actually receives from SD, we can suggest to enable the WS debug traces in the CC updater. For this, please log into admin+.sh and issue the two following commands:
set LS_TRC_DOMAIN WS memory updater
set LS_TRC_SEVERITY DEBUG memory updater
As a result, the updater will start dumping every SOAP request received, and its own corresponding responses.
Based on your explanation, you'll certainly see that SD doesn't send the information anyway. In that case, you'll certainly need advice from SD specialists, so it'll be best to add the corresponding tag to this question, to draw their attention here.
Otherwise (if you see that CC receives all the expected data from SD but still ignores it), please send the dumps of the corresponding SOAP communications, so we can diagnose the situation on CC's side. If the dumps contain sensitive information, you may want to open a support ticket on IS-CC rather than posting everything here.
Either way, once you're done with reproducing the issue and generating SOAP dumps, please restore your usual log levels, to avoid filling up your trace files uselessly.
If you just want to restore the default (factory) settings for the updater, here are the admin+ commands:
reset LS_TRC_SEVERITY all updater
reset LS_TRC_DOMAIN all updater
Best regards.
François
SAP Convergent Charging Support
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