BPC Admin Client not working on a 64 bit windows machine

[Former Member]

Hi All,

      The BPC Admin Client software does not load on  a users machine running 64 bit windows machine.

The server I believe is a 32 bit software.  Would someone have instructions as to where to download the admin client 64 bit version from? I did try the SAP website but have not been successful so far.

Thank You for the help.

[Former Member]

Hi Daniel,

             Tried it and it did not work. The admin client will not load on the user's machine. Is there a way in the Microsoft version where the Admin Client can be used from the web.

At this time any help will be appreciated.

Thank You,

Indu

[Former Member]

Ok, send me 2 pictures: 1.Server Machine: Control Panel ->  System  --> 2.Client Machine:Control Panel ->  System  --> 3.AdminClient is an .exe and is not available through web 4.You can access Web Panel for users with http://xx.xx.xx.xx/SAP/BPC/web/ 5.Let me know client MS office version number, indicating 32 or 64 bits regards daniel

[Former Member]

Hi Roberto,

        What service packs are you using with BPC 10.1? Reinstallation does not help. There are a few machines which have this issue and the only common thing is that they are Windows 64 bit machines.

Thank You,

Indu

[Former Member]

The PAM does suggest that Windows7 32 bit/64 bit is good with BPC. But, what we are seeing is that on he 64 bit machines, BPC admin does not open up at all.

We are on BPC MS 10 SP 13 currently. Do we have to upgrade to 15 or above in order for BPC to work on Windows 64 bit machines.

Thank You,

Indu

Client Component	Details
Operating System	 Windows XP SP3(32-bit)  Windows Vista (32-bit & 64-bit)  Windows 7 (32-bit & 64-bit)  Windows server 2003,2008 and 2008 R2 terminal services, 32 or 64-bit editions  All Server Operating Systems Listed below (for Citrix)

[Former Member]

Hi Indu,

I'm using Windows 7 64 bit with BPC 7.5 and 10.1 and It works good with both versions.

It's your a recent installation? If so maybe something goes wrong during installation and you have to reinstall it from scratch.

Regards

     Roberto

[Former Member]

Hi Indu, pls do following in x64 Machine: 1.Unistall Just BPC Client in Computer 2.Install .NET 4.0 as previous link 3 Install Visual C++ Redistrubuted Libraries for X64 here:  http://www.microsoft.com/es-es/download/details.aspx?id=14632 4. Install BPC Client as usual 5. Run BPC Client and enjoy it Let me know, daniel

[Former Member]

Hi John/Daniel.

Sorry for the delay in the response as my SCN id was having issues.

To answer Johns question the Admin Client on the users machine will not load up. It comes up with no errors.

To answer Daniels'

All OSs   and SQL are 64bit

SQL   server is Server 2012 OS and 2012 SQL

App   servers are Server 2008 R2 and also run a couple SQL components which as also   SQL 2012

[Former Member]

Hello Indu, try to read this guide from PAM and based on your requirements let us know if you have a better visión so i can try to help you if you need.

[Former Member]

Hi Indu, be sure if server is 32 / 64 bits.  Seems to be a Library problem. Re-install correct .Net Framework libraries for VBA. Example version 3.0 4.0, etc, remember MS is bellow and UDO structure, so you need to have the same for all (excel file, Admin BPC 32/64 and EPM 32/64). Check this link and look for inside correct versión and install: http://www.microsoft.com/en-us/download/details.aspx?id=30653

[JohnL]

Hi Indu We support 64 bit as of SP15 and onwards See this product matrix: https://support.sap.com/content/dam/library/ssp/infopages/pam-essentials/BPC_10_MS.pdf What errors do you get? Thanks