BOFC Recurring Error

[Former Member]

Dear All,

Users are experiencing recurring déconnections when they access BOFC via the web interface.

They have the following error message: "The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)"

Our systems administrator has found the following message when investigating this issue :

"Faulting application name: ctserver.exe, version: 10.1.404.785, time stamp: 0x58e3cdbd

Faulting module name: ntdll.dll, version: 6.3.9600.18895, time stamp: 0x5a4b127e
Exception code: 0xc0000374
Fault offset: 0x000e6214
Faulting process id: 0x28f0
Faulting application start time: 0x01d562567c0d5373
Faulting application path: E:\Program Files (x86)\SAP\Financial Consolidation\ctserver.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 8452dd27-ce4a-11e9-80f8-00155d35d486
Faulting package full name:
Faulting package-relative application ID: "

Can anybody help us understand the origin of the issue and how to solve it?

Regards,

Julien

[Former Member]

Hi Olga and thank you for your input.

[Olga_Vasileva]

Hello Julien,

You can check if SAP Note 1833446 can help you, but it looks like the real issue is with your ntdll.dll file, which is a Windows system file and can malfunction for various reasons: corrupt file, driver issues or compatibility errors with older version software - you can find many possible solutions for these problems by Google.