Automation for cheque bounce process in SAP public cloud

[Mithundogra]

Sabari is in the wholesale and distribution industry and has collection data across various branches across the states of Kerala and Tamil Nadu. The collection data is posted daily via API calls. Some of the payments are received via Cheques and they are posted similarly to the other payment receipts. The Customer account will be cleared after the payment is received.

After the checks are presented to the Bank, in a few cases, the checks may bounce. This data has to be reversed in the customer Accounts receivable that has already been posted and cleared in SAP. We have to reset and reverse the cleared items for a case with a bounced check. We have an API available to reverse the posted documents, but there is no option to reset the cleared items with this API. Currently, Sabari is managing this manually and they have a volume of 75-100 cheques per day across all the branches, which may be bounced.

APIs API Management SAP Intelligent Robotic Process Automation 

Thanks,

Vignesh

[Chuma]

Hello @Mithundogra 

S/4HANA Public cloud does not provide a standard API to reset cleared customer line items (e.g., in bounced cheque scenarios). While reversal of posted documents is supported via the A_CustomerPaymentDocument API, clearing must still be reset manually.

To manage high volumes (such as 75–100 bounced cheques daily), SAP recommends using SAP Build Process Automation (SBPA) to simulate the necessary Fiori actions, such as:

• Accessing the Manage Customer Line Items app
• Resetting cleared items
• Then triggering document reversal via API

This is currently the most efficient and supported approach in Public Cloud. A native API for clearing reset has not yet been released or scheduled in future public cloud roadmaps.

Thank you and kind regards

Chuma