Add a second static PDF document to Customer Statement Correspondence

[Justin_genU]

Hey Experts!

I have a scenario whereby we will be sending out Customer Statements (SAP13) via a Scheduled AR Job, and along with the Statement Form Template we want to attach a second static PDF document with information (i.e. how to read your statement, how to make payment, etc).

I assume that this is actioned via Output Parameter Determination, but cant figure out how to reference the PDF as is in our SAP environment (for example if loaded into Document Management) and then reference it in either the Form Template or Email Settings section of the Output Management.

I had the thought of building a custom Form Template and rebuilding the PDF Document from scratch, then referencing this as Line 2 in the Form Template step, however I feel I am missing something. I have searched Help and Community, but I am unable to find what I am looking for - I know sometimes also if I am not using the right keywords this doesn't help!

Thanks for any guidance you can provide 😊

[Jeremy_Deo]

Hello dear user,

Have you also added the second document in the Output Parameter Determination app as shown below :

I mean in the Form Template's determination step.

Best regards,

Jeremy

[Justin_genU]

Hi Jeremy - this is the primary gap I have at present.

[Justin_genU]

So essentially the Document I wish to add to the output is a prebuilt PDF, and is not a Form Template. I cant see a way to reference documents stored in SAP (for example within Manage Documents), so does this need to be rebuilt as a Form Template to be able to be referenced, or can it be uploaded to SAP and refenced as an actual PDF (as opposed to a Form)