Hello All,
I am here trying to understand about adhoc issue management.My customer uses Ad-hoc issue for reporting issues over control, Organization, Policy, Regulation & regulation Requirement. But as of now, they are reporting issues on Regulation only. Looking at the reported issue, it doesn't look like a regulation failure, rather an operation failure. Eg: Email sent to wrong customer which has some sensitive data. We believe that this could be reported at control level/ Sub-process level.
Can you let us know how this is reported at entity level. On what basis the issues are classified in a organisation. I see technical stuff in available online, but nothing with respect to how this is managed.
Regards,
Jacob
Bluesky
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