Webinar Entitlement Management: Preview for Scope Item “5SW – Subscription Management for Software"

[harald_reitz]

Join us for this webinar on SAP Entitlement Management, offering a deep dive preview of the planned Scope Item "5SW – Subscription Management for Software" on Tuesday, May 13, 2025, at 5:00 PM CEST / 11:00 AM EST.

This one-hour session will explore the business value and key capabilities of the scope item template, planned for 2508, for managing software subscriptions, with support for flexible software license bundling for multiple applications, tenant types, license metrics, and application capabilities/features. Learn how SAP enables end-to-end integration from sales to fulfillment, billing, and revenue recognition. Discover how to achieve fully automated fulfillment, provisioning, usage measurement, decommissioning and billing — with seamless integration across SAP Entitlement Management, SAP Subscription Billing, S/4HANA Cloud, public edition (optional integration to S/HANA Cloud, private edition with BRIM) and third-party systems.

A live demo will showcase contract setup, automated provisioning, license and software usage tracking providing insights for customer success, billing and revenue recognition, as well as and dynamic scenarios like contract upgrade and contract replacement with a higher edition without tenant disruption, and decommissioning. We’ll also preview the future roadmap, featuring AI-driven insights and analytics.

Wrap up with an interactive Q&A — register now and review the detailed agenda below!

More information on EMS - see my Summary Blog on SAP Entitlement Management 

Customer Webinar SAP Entitlement Management:
Deep Dive Preview for Scope Item “5SW – Subscription Management for Software”

Date: Tuesday, May 13, 2025
Time: 5:00 PM Central European Summer Time / 11:00 AM EST
Duration: 1 hour

Agenda:

1. Introduction & Overview of Scope Item 5SW

• Purpose & business value of Subscription Management for Software
• Key capabilities: End-to-end integration and automation from sales to fulfillment/provisioning, billing, and revenue recognition

2. Key Features & Capabilities

• Predefined Integration Content
• Software subscription modeling, sales, and automated fulfillment/provisioning

• Automated Lifecycle Management in SAP Entitlement Management (EMS)
• Provisioning, upgrades, decommissioning of applications, tenants, license metrics, and capabilities/features

• Flexible Licensing & Tenant Management
• Support for multiple applications, tenant types, license metrics, and capabilities/features
• License editions & add-ons (upselling/downgrading without tenant disruption)

• End-to-End Integration
• SAP Entitlement Management + SAP Subscription Billing + S/4HANA Cloud, public edition
• Optional integration with S/4HANA Cloud, private edition with BRIM & other contract systems

• Revenue Recognition & Split
• Handling revenue recognition and revenue allocation across multiple product areas

3. Live Demo: Subscription Management in Action

• Contract Creation & Management
• New subscription / extension in S/4HANA Cloud Solution Order
• Subscription contract setup in SAP Subscription Billing

• Entitlement & Provisioning Workflow
• Automated tenant, license metric, and capability provisioning in SAP Entitlement Management (EMS)
• Record license consumption, software usage and adoption - basis for data driven insights

• Billing & Revenue Recognition
• Handling one-time, recurring, and usage-based billing models
• Revenue recognition and revenue split

• Change & Upgrade Scenarios
• Scaling users, extending duration, adding test tenants, trial licenses
• Contract replacement (e.g., upgrading to a higher software edition)

• Decommissioning Process
• Handling end-of-subscription for licenses, capabilities, and tenants

4. Future Roadmap & Innovation

• Enhancing Customer Success with Data-Driven Insights
• Integrating software usage & adoption data to reduce churn & revenue leakage

• AI, Analytics, and Integration
• AI-powered agents & Insight Apps (leveraging SAP Business Data Cloud and SAP Business AI)
• Leverage SAP Business Data Cloud for integration to 3rd party customer success applications

5. Q&A & Next Steps

• Open discussion & feedback