(Portuguese Version)
Hi everyone,
In this blog post, you’ll find advice and solutions to avoid common incidents when issuing an NF-e, CT-e, NFS-e, or MDF-e documents to the cloud using the SAP Document and Reporting Compliance, outbound invoicing option for Brazil.
Verification of Entitlement for Outbound Invoicing Option for Brazil in the SAP BTP Cockpit
Confirm with your company who the global account administrator is. Only the person who has access to the global account can generate the credentials.
If you need help, refer to User and Member Management from the SAP Business Technology Platform. If the global account administrator or user with access to the global account is no longer with the company, you must create a ticket for the BC-NEO-CIS component to request a new access.
Depending on how your solution was licensed, a second global account may have been generated. If this was not the intention, you need to check with the commercial area to review the contract.
Certificate Error When Sending Documents to the Cloud
Generate a certificate authority chain following the procedure mentioned on the Generating a Certificate Authority Chain page. When you upload the certificate for the first time, you don’t need to provide the Company Code and the Plant fields. Additionally, you don’t have to upload the same certificate to every SAP ERP client. The first upload process will be available for the other systems as well.
Document Remains In Process Status
If your NF-e document is In Process status or is not returned in a productive system, you can check the following resources to solve the issue:
- Confirm that you have scheduled the jobs mentioned on the Scheduling Jobs for NF-e, CT-e, NFS-e page in your system. These jobs can be used to automate various configurations of the service and can be run periodically.
- Check if SEFAZ is online and available. When SEFAZ is offline or unavailable, you can send the document by contingency. Check the Learn about Existing Contingencies in the Electronic Nota Fiscal Solution in ERP blog post (scroll down for the English version) for further information on contingency solutions.
- Check and review your customizing. On the NF-e, CT-e, NFS-e Specifics page, you can search for the customizing specific for your SAP system.
Always keep your system updated, check the required SAP Notes 2671909 for SAP Document and Reporting Compliance, outbound invoicing option for Brazil.
Note: the NFE_SEND_DOCUMENT_TO_CLOUD job generates numbers for the NF-e (55), CT-e (57) and NFS-e (00) models. If you need to exclude the NF-e and CT-e models from the J_BNFECALLRFC job, you can implement the EXCLUDE_NFES_FROM_BATCH method in the CL_NFE_PRINT BAdI.
To send and receive MDF-e documents using the outbound invoicing option, you can use the CL_NFE_CLOUD_MDFE_PROCESSOR class in your own solution.
Advice for NFS-e
- If the RPS (Recibo Provisório de Serviço) field for Outbound is not numbered, follow the SAP Knowledge Base Article 3256626 for troubleshooting information.
- If you need to cancel an NFS-e that was not approved, follow the SAP Knowledge Base Article 3207697 for troubleshooting information.
- The city of São Paulo does not permit the generation of NFS-e documents in test systems. When the NFS-e document is sent, you will receive an internal message from the outbound invoicing option for Brazil.
Other Resources
For a step-by-step guide on how to use the SAP Document and Reporting Compliance, outbound invoicing options for Brazil, refer to the SAP Help Portal page SAP Document and Reporting Compliance, outbound invoicing option for Brazil.
You can sign up for email alerts when new SAP Notes are released or updated in the components listed below; just follow the instructions in the SAP Knowledge Base Article 2171560.
Use the regulatory change manager tool to find out if a solution to a legal change is planned. Take a look at SAP Knowledge Base Article 3421995 and the regulatory change manager page to understand how to use this tool.
Have you found this blog post useful? If so, choose “Like”, share it with your colleagues, and follow me for similar content.
You are welcome to leave your questions and read similar blog posts on the SAP Document and Reporting Compliance SAP Community. Don’t forget to follow the SAP Electronic Invoicing for Brazil (SAP Nota Fiscal Eletronica) tag and the SAP Document and Reporting Compliance Community to keep up with the latest NF-e news.
Thank you, and until next time,
Juliana Jarotzky
