Workflow issue on service receipting

[Former Member]

We currently have PO's on the system where the first line of the PO is matched to a cost centre, and line 2 to a project. Very occasionally when someone creates a service entry sheet on the 2nd line, if they do not do it correctly and it stays on the red traffic light, it throws up an error. Instead of the person receiving notification or up to their manager as we would expect, it automatically routes up to the person at the top of the organization. Any ideas why?

[Former Member]

Thnaks for the advise, I'll follow that up and find out

[Former Member]

Steve

Thansk for the advise. Generally it works fine, if people actually complete the Service entry sheet process correctly. It is just when they don't that the workflow appears to get confused.

In the first line it would show the same workflow route as required in the 2nd line anyway.

[Former Member]

Hi,

One other thing (probably not relevant) is that the release strategies are checked in sequence.

this means that if they are not filled in correctly they could be caught by a release strategy that does not normally apply. Is the reason that it is going to the "top" due to it being allocated to a different strategy than normal? or is it going to the right strategy but wrong release code?

Steve B

[Former Member]

Hi,

I am not sure that it is the actual cause of the problem but you have to remember that the PO release is done at the Header level and not the line level and so it is not able to handle mixed POs (i.e. POs where each line item is significantly different).

I may be wrong but I am not sure that it can handle lines as different as you are indicating, I believed that it could use the data from the first line item and it then assumed that this was applicable to the whole document.

This is not a suggested reason fro the problem but more iof a case of this could be a contributing factor?

Steve B