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workflow for notification

Former Member
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Hi,

I have successfully configured the work flow for maintenance notification.

As soon as the notification is created the mail is triggered to the agent assigned in config.

Query:

1. I want the mail to be triggered to the person responsible maintained in the maintenance notification.How to do this? Please explain in detail.

2. I want the mail to be triggered to the external mail id (SCOT is configured in system). How to do this?

Regards,

Smart

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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There are so many threads available in forum which discussed same topic. Please search those.

Also, dynamic selection of receivers for mail communication requires ABAP development. Sending mail to external address requires come Basis configuration.

Check with ABAP & Basis people to get complete details.

Former Member
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Maheswaran Sir,

Searched but was unable to find!!  Please help.

Regards,

Smart

Former Member
Former Member
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Hello Maheswaran Sir,

My first query is:

1. I want the mail to be triggered to the person responsible maintained in the maintenance notification.How to do this? Please explain in detail.

As of now when I assign the agent the mail triggers to sap inbox but I want to send it to "Person responsible" of notification.

When I read it said:

Determination of Agent

To determine the agent, the system searches for the person responsible in the maintenance notification. The following two roles are defined in the maintenance notification:

  • Coordinator
  • Department responsible

The system searches first for the coordinator. If a coordinator has not been specified, it searches for the responsible department. If no department has been specified, then all the people, who are assigned to the task in the system, are notified.

This agent determination is based on a role resolution. The role 171

PM_NOTIF_ROL (Person responsible for processing the maintenance notification) is defined as the default role for the standard task.

How to do this agent determination (person responsible)????

Regards,

Smart

Former Member
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Through ABAP coding, you can read the Person Responsible field data by which you can trigger the mail. Keep the mail id either in User Master / HR Master. Configure the Person responsible partner function which reads user master / HR master.

By having these, you can trigger the mail.

Have you checked with the concerned people?? As I am neither ABAP nor Basis consultant, I can't give / clarify you for all your doubts. So I can guide you on that.

Hope you understood.

Former Member
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Hello Maheswaran Sir,

Cant we assign the "person responsible" as agent for the task in a standard way like we assign the userid, organizational unit??

It is described in my last reply how to assign? That is I guess using a standard way.

I am sure there must be some way to trigger the mail..to begin with SAP inbox using standard config.

Regards,

Smart

peter_atkin
Active Contributor
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Smart

In config the Person Responsible (type VW) is defined as a partner type PE (personnel number). This mean you an HR master. In that HR master you enter the email address.

You can now user either Workflow and/or ABAP to formulate an email to the Person Responsible when saving the notification.

I suggest you post a message in the relevant Workflow forum to get more detailed information.

PeteA