Workflow Escalation

[Expert]

Hi,

When the late employee hits the deadline in the approval cycle, we have to build a workflow for him (workflow escalation sent to his manager / or for a specific email),

Please take note: After following the instructions, I was unable to find the option to send an email notification. Could you kindly assist me in activating that?

[Expert · Accepted solution]

Hi, Thanks for your question! if you can please ensure that the right template has been selected for deadline reminder notification as explained in the below blogs: https://blogs.sap.com/2021/06/16/receive-email-notifications-for-approval-workflow-s-4hana-cloud-sal... https://blogs.sap.com/2022/01/12/how-to-set-up-the-email-notification-for-flexible-workflow-in-sap-s...