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window 242000005 cannot be opened with manger ID

Dear Friends,

One of my client is facing an issue in Connected client screen at the time of openeing the screen SAP is throwing error'Window 242000005 cannot be opened'Please help me to solve this issue.

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Hola como te va?

Podrías indicar por favor como resolviste este caso? Sería de gran ayuda ya que tengo el mismo escenario.

Desde ya muchas gracias.