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Which SAP module do big companies use for Costumer Service positions?

pattus94
Member
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I work in costumer service with 6+ years experience, but only in a small company, we barely use any ERP program. I would like to apply to new jobs, but they all require SAP knowledge. Which module do big companies use for Costumer Service tasks, like order management, quotation, shipment, billing, complaints, etc..?

I found maybe SAP Sales and Service Cloud (C_C4H450_21) or SAP S/4HANA- Sales would be suitable for me, because there are related certifications as well.

Can someone help me?

Thank you!

moshenaveh
Community Manager
Community Manager
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Welcome to the SAP Community! Thank you for visiting us to get answers to your questions.

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Pedro_Utz
Advisor
Advisor
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Dear Patrícia,

We helped you to accept the answer, since there were no updates after several days. You can "Unaccept" it anytime if you have further questions.

Kind regards,

Pedro

Accepted Solutions (1)

Accepted Solutions (1)

Sean_Zhang
Product and Topic Expert
Product and Topic Expert

Hi,

If it's about selling or trading of the product related with Costumer, I think Sales area of S/4HANA could be one of the options, or Retail could also another option. But if it's about production and logistics of the Costumer, then Manufacturing and Supply Chain.

Hope this help.

Answers (1)

Answers (1)

clovismuller
Active Participant