Where the email showing up on invoice coming from?

[KuM]

Hi sorry for the stupid question.

I'm looking for changing the email address on the invoice but cannot find where to change.

I tried to update the sales organization address data, sales office address data, plant address data but none of them is changing this information.

Just to add, when going to modify the form, I see that referencing SalesOrderNode.Company.EmailAddress".

Any idea where this information is stored in S/4HANA cloud?

Many thanks to let me know where to change this information.

Best regards,

Kumiko

[KuM · Accepted solution]

The root was SSCUI 105651 Edit Addresses for Company Codes

As this SSCUI is not part of application area "Organization" but under application area "Finance", it was not easy to find the needed change. But now finally resolved. Many thanks all for your answer.

Best regards,

Kumiko

[former_member728975]

Hello Kumiko,

In S/4HANA Cloud the email address can be maintained at the Business Partner configuration (Go to Maintain Business Partner app).

Or in the output management side, you can maintain at:

1. Output Parameter Determination app
2. At Manage Your Solution or CBC, you can set at: 101313 - Define Email Sender Domain, 101311 - Define Default Email Sender Address.

You can find more detailed information from chapter 4.2 Setting Up Email in 1LQ scope item.

Could you please check it from your end?

Thank you!
Kind Regards,
Iza

[KuM]

Hi Izabelle,

Thanks for your reply. However this is the mail address of us and not customer. Therefore Maintain Business Partner app is not relevant.

Also checked all existing documentation of output management, SAP help portal as well as 1LQ test scripts and installation document, this point is not written.

My question is on the form itself. Output Parameter Determination only determine the pass to create an output and till the selection of the form. Here we are not talking about the channel EMAIL but channel PDF.

Best regards,

Kumiko

[Neeraj_Jain]

Hello kmaillard,

It seems the invoice is sending by a batch job user. If yes this is batch job user id, then please change the mail id in user maintenance (profile). For this change please contact with your Basis Consultant.

Regards,

Neeraj Jain

[KuM]

Hi Neeraj,

Thanks for the answer but I think this is not user related.

This email changes according to the entity we are sending. So mail of our italian company has their mail address regardless who creates the invoice.

I'm quite sure it relates to the entity but cannot find where the information is managed.

[Neeraj_Jain]

Ok, then check address of shipping point, storage location, lockbox etc. If doesn't found anything on these then it's suggested to debug the logic for this mail id with your ABAP Consultant.

Regards, Neeraj Jain

[KuM]

Thanks Neeraj,

I hoped to have an answer in community rather than paying to our ABAP consultant.

BR Kumiko

[Neeraj_Jain]

Please confirm have you checked Email address of Company Code related to this invoice in SPRO?

[KuM]

In the configuration of company code in S/4HANA cloud, I simply cannot find a field Email address (SSCUI 100135 nor SSCUI 100529). Where this email address of company code stored in S/4HANA cloud?