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User has to enter license server details on every login to SAP

Former Member
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Hi All,

I have a client where on one pc, the user has to enter the license server details on every login to SAP.

I have tried the following:

1. disable firewall

2. Disable antivirus

3. Re-install the client

4. SAP note 868000

None of these have made a differnece. all other users are working without having to do so.

Thanks in advance,

Kiran

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Hi Kiran,

What is this PC's OS? Do any other users using their own login to the PC have the same problem?

Thanks,

Gordon

Former Member
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Hi Gordon,

The OS is Windows 7. The UAC is turned off. There is only one user that has access to this laptop.

Regards,

Kiran

Former Member
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The user may not be an administrator for the PC. That is a must for saving the info.

Former Member
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That contradicts the SAP note 671606 whereby the user has to be minimum a power user for runtime.

Please confirm.

Former Member
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The note number is very old. What versions do this note cover? I don't have access to the note. Please check.

Former Member
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It is, yes. but thought the same would apply moving forward.

Symptom

User permissions for installation, upgrading and running of Business One

Cause

A clarificaton of the user permissions which are required for the installation, upgrading and runtime of SAP Business One

Solution

The following table summarizes the requirements and recommendations for the group set up according to the operating systems:

Operating System: WIN NT

Client Install - Minimum: Users. Recommended: Users

Client Upgrade - Minimum: Users. Recommended: Users

Runtime - Minimum: Users. Recommended: Users

Operating System: WIN 2000 & WIN XP

Client Install - Minimum: Power Users. Recommended: Power Users

Client Upgrade - Minimum: Power Users. Recommended: Power Users

Runtime - Minimum: Users. Recommended: Power Users

Remarks: The group "Users" in Win NT is equivalent to "Power Users" in Win 2000 and Win XP.

According to Microsoft, the group "users" in Win 2000 is not designed for installations, and does not have permissions to perform actions likeinstallation and upgrades.

Below are some links to documents by Microsoft that cover the security definitions in Win 2000 and Win XP.

1. Overview of groups in Win2000/XP:

< www.microsoft.com/windows2000/en/server/help/default.asp?url=/windows2000/en/server/help/windows_sec...;

2. Default access control settings for Win2000: describes specific permissions of Users group and its limitations.

< www.microsoft.com/technet/treeview/default.asp?url=/technet/prodtechnol/windows2000serv/maintain/sec....

Appendix A & B in this document shows the difference between users and power users.

3. Differences between Win2000 and NT:

<www.microsoft.com/windows2000/en/server/help/windows_security_differences.htm>.

Former Member
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For XP and lower, the answer is correct. However, Win 7 increases the security checking. This note may need update now.

If your system setting does not allow writing to some system path, it is too bad that the user has to enter license server details on every login. Better negotiate with IT team to find a solution.

Former Member
0 Kudos

One thing you might try:

Have IT change the users permissions on the PC to administrator temporarily. Then have the user login to SAP to save the settings. Have the user logout and then back in to see if the settings are saved. If so, then change the user permissions back to power user.