URGENT: S/4HANA Service Vs C/4HANA Cloud for Service Vs FSM - Architecture

[Shobhitt99]

HI Experts, Need some support on Service business processes implementation with SAP

1. What is the Standard Architecture for Service Management? We have S/4 HANA Service, C/4HANA Cloud for Service and FSM for Field service management.

2. What S/4HANA Service + FSM cover all Service business processes?

3. What is SAP strategy b/w C/4HANA Cloud of Service Vs S/4HANA Service? Are they similar products or having different functionality and use case. If later that what are those use case where customer need S/4HANA Service along with C/4 HANA Cloud for Service.

BR,

Shobhit

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[Krishnan · Accepted solution]

Hi Shobhit -

It depends on the scenario you would want to use for the Customer that would help decide which of the Solutions you could integrate with. For example, C4C would help a lot with Front-office use cases and also with Integrating communication channels like Chat, Telephone for Helpdesk scenarios. If you are targeting at handling technician Mobility where they would goto Site and record information from their Mobile, FSM would be the right one to integrate with S/4HANA. If it is primarily a Backoffice operation without Helpdesk or Mobility, then S/4HANA would serve your purpose. All 3 offer different features depending on what the Customer requirement.

Regards,

Krishnan