Update Contact - IT for cloud cusotmer

[UMESH3]

HI all, 

My customer IT contact is no more in the organization and the Cloud implementation has started off now.

The customer does not have a S-User . 

I know the below process from the past:

• If the person receiving the cloud system emails (IT Contact) is incorrect, enter an incident under the component XX-S4C-OPR-SRV and Title 'Request update to the Contact Person IT.' In the text, please request update to the IT Contact and Communication User. This will apply to future communications.

• Only one person is assigned as an IT Contact. This person receives the system provisioning notifications and is the main contact for the systems.

Additional people can be assigned as a Communication Contact to receive general communications related to the SAP S/4HANA Cloud system. These assignments can also be requested via component XX-S4C-OPR-SRV.

Does this still hold good as the process or has it changed , can i request for a S-user from scratch for the new user from the customer and is the component the same or any different.

Umesh Hebbar

[Amith_Nair · Accepted solution]

Hi Umesh,

The process holds good for the same and you need to raise an incident with Cloud Ops team using the component XX-S4C-OPR-SRV and your request will be taken care post validation.

Thank you!

Amith Nair

[UMESH3 · Accepted solution]

thanks

[former_member132363]

Here are some SAP resources you may review based on your topic "organization | cloud implementation | cloud system emails | component | app"

Best Practices for SAP S/4HANA Cloud

Cash Application Integration - The integration to SAP Cash Application Solution ... transferred to financial systems for posting and integration with SAP S/4HANA Cloud. ... in the invoicing component in SAP S/4HANA Contract Accounting and Invoicing. ... of all legal content (for example, contracts) within an organization.

https://support.sap.com/en/product/best-practices-s4hana-cloud.html

Users

Cloud administrators have all authorizations that are required to fulfill all SAP ... Use the XX-SER-SAPSMP-USR component to report an incident about user data ?...

https://support.sap.com/en/my-support/users.html

FAQs

Sep 18, 2018 ... SAP Cloud ALM is an Application Lifecycle Management (ALM) ... The implementation portal for SAP S/4HANA Cloud is the first component of SAP ... up their master data and organizational structure in a cloud application (SaaS). ... system of SAP S/4HANA Cloud, they get an invite to SAP Cloud ALM also.

https://support.sap.com/en/alm/sap-cloud-alm/faq.html