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Unable to send mail in sap b1 after an approval document has been initiated

wale_adegbola
Participant
0 Kudos
192

Dear All,

I have a client that is having an issue with his document that goes for approval where the SBO-Mailer has been set on their server so as to be able to receive mails that an approval document has been sent in SAP Business One so they can login and approve the document. SAP Business One 9.3 PL6.

They used gmail to set it up on the SBO-mailer.

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Answers (1)

Answers (1)

kothandaraman_nagarajan
Active Contributor
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Hi,

It is not possible to send a document from SAP B1 to user through SBO mailer. The approval process will work within SAP B1. But alternatively, you can create an alert query and send this query using SBO mailer to alert the user that documents waiting for his approval.

Regards,

Nagarajan

wale_adegbola
Participant
0 Kudos

Thanks so much for your response. How do i go about the setup of a query? Hope to get your response.