Unable to see any documentation related to "Item group" in Material master data

[SAPSupport]

Hi SAP,

In ByD there is an “Item Group” field (PERSON_NAME) for materials under the ‘Sales’ tab which has to be separately setup for each sales organisation and distribution channel.

Options seem to be;

DIGI - Spare part - direct goods issue
CONS - Spare part – consumable
NORM - Product - delivery-based
PICK - Spare part (engineer pick-up/sales)
PMAT - Product - project based
SHIP - Spare part (advanced ship/sales)


We have learnt the hard way that these selections have an impact on how certain transactions are handled. For example doc DIGITS states that;

“If you maintain the Item Group DIGI - Spare part - direct goods issue, it is the system expected behaviour to deactivate the field for Ship-From address. The system will in this case automatically select the most appropriate Site maintained in the Material master data for affected product.”

This caused us much pain.

Can you please provide DETAILED information on all the choices/restrictictions/changes/limitations are put in place by ByD depending on which of these is selected?

Kindly note that we have already referred the SAP help document "Services".
However, the document doesn't cover much information about the working on these Item groups.

For example by changing an item to “SHIP” we were unable to ship/deliver it as we didn't know, (until hours of trial and error) that to do so, you have to go to the “Internal Logistics” / ‘Customer Demand’ wrk center and do steps. This is a different place to what you do when delivering a NORM or a DIGI item. The documentation does not seem to cover off on things like this. It tells you the concepts of the different things but not where to go to deal with them.

Happy to get a long document on this if there is one.

Thanks and Regards,

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[SAPSupport · Accepted solution]

Dear customer,

In Business ByDesign, you maintain products and services. For services, you do not have to enter as much information because logistics, production planning, and product availability checks are not relevant. SAP recommends that you set up spare parts as products, expenses as services, and entitlements as services. If your company sells products or services, you must assign an item group. Item groups are technical SAP constructions that determine the subsequent processing once the product or service is sold. This setting influences then the service and logistics execution process, as well as invoicing and cost accounting.

For the information of Each Item Group, please view below help portal.

• Products, Services, Spare Parts, Expenses, and Entitlements
• Working with Item Types for Location of Service Provision
• Changing Item Types in a Sales or Service Order

SAP also provides several KBAs to explain part of Item Groups for customers reference.

• 2871686 - CRM Scenario: Expense - Fixed Price Without c in Sales Order
• 2871738 - CRM scenario: Expense - Fixed Price (Project) in Sales Order
• 2873374 - CRM Scenario: Expense - Time and Material (Project) in Sales Order
• 2873932 - CRM Scenario: Expense - Time and Material in Sales Order
• 2873908 - CRM Scenario: Service - Fixed Price (Project) in Sales Order
• 2874979 - CRM Scenario: Service - Fixed Price in Sales Order
• 2875000 - CRM Scenario: Service - Time and Material (Project) in Sales Order
• 2875032 - CRM Scenario: Service - Time and Material in Sales Order
• 2874985 - CRM Scenario: Service - Fixed Price Without Actuals in Sales Order
• 2875052 - CRM Scenario: Services and Expenses in Sales Order (Summary Table)

Best regards,

SAP Technical Support, Public Cloud ERP