Unable to add an amount to an expense in service order and service confirmation.

[S0020316958]

Hi,

I'm not able to add an amount in an expense item. When I press save in the service order, it does not save the amount I've entered.

At the moment of confirmation I can't continue because I have to enter an amount. Though I have entered an amount, the system doesn't seem to accept this.

Please advise.

Thank you.

BR,

Melino

[margretmeng · Accepted solution]

Hi Melino,

sometimes this happens because the related item category is not customized correctly. For example, SCE1 is not set to pricing relevant. Or the condition type PMP0 is not assigned to this item category. In this case, even if you entered an amount in the service confirmation expense item, this amount could not be added to the item pricing results as manual price. After saving, reopen this item, you will see that the amount is zero.

Solution: check the item category customizing in backend system. If not okay, contact the SET content team.

Best regards,

Margret

[Silvia_Ventura]

Hello Melino,

if you need to solve the error "Enter an amount for expense item 00000000xx in the expense item detail view" you have to do the following:

- Select the item and press Edit.

- In the section "General Data" you can see the field Amount.

- Update the value of the expense.

- Save the confirmation. This step is required. Confirmation must be saved with no errors.

- Complete the confirmation.

If you still have problems completing the confirmation, I can attach some screenshots.

Best regards

Silvia Ventura

[S0020316958]

Hi Silvia,

Yes, I understand that. But that's the problem. I've entered an amount and a currency in the item details. Afterwards I went back and pressed SAVE. This does not save the amount I've entered for some reason. It keeps on giving me this error: Enter an amount for expense item 0000000010 at the expense item detail view.

Please advise.

Thank you.

Br,

Melino

[S0020316958]

I'm also getting this error when I try to add an amount to the expense item in the service order:

Pricing: Item FA163E805AE61EEA86E71F94AF0CB7DF does not exist in current pricing document.

[S0020316958]

Hi,

The expense items are not in this list (SCE1, SCE2, SCE3, SQE1, SQE2) and therefor not linked with a condition type.

The only ones I see here: SCS1, SCS3, SQS1, SQS2, SVS1, SVS2, SVS4.

I'm not able to add the expense item category to this list neither. I have all the business roles added to my user, as described in the test script. I think this one is needed to do the config: SAP_BR_BPC_EXPERT.

[jajoeng]

Can you check whether anything was changed in this SSCUI: application area=service, item = Item Pricing, configuration step = 1. Assign Condition Type to Item Categories?

By default all item categories should be assigned to PMP0.

[sambtr]

Hi All,

I have something similar. When I am trying to release the line item of the repair order. I am getting the below error:

There is no cost amount for the expense item in the item detail view.

Message No. CRM_SERV_ACCOUNTING403

Any pointer to what I am missing

regards

Sambit