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Trying to close a non-commercial PO. I get the error message "balance is not zero".

StAR2
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Trying to close a non-commercial PO. I get the error message "balance is not zero".  I understand this is because I need set the delegation flag, but it can't because I get the error message that BRRQ status is active. How do I fix this issue if I can't go to QA12?

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