Trip correction made to expenses settled - system not deducting instead trying to pay - UK GB

[former_member219272]

please see the below information & let me know if i am missing anything

1. we pay expenses through payroll

2. employee submitted expenses for October & got approved & paid in December payroll - £150 (100 mileage & 50 receipts)

3. business user made correction to the mileage in januar payroll

4. instead of deducting the money from employee, the system is trying to £150

tried many things in the system but nothing worked 😞

please can you shed some light on this it will be really helpful

[former_member219272 · Accepted solution]

the is not an issue at all

1. the trips was never payed in December

2. so that is the reason the system is paying the employee

3. the confusion came because in december month also employee had received similar payment which was for october expenses

i should say this is a simple verification which i have missed

so how did i found this, simple i raised an OSS message & they “hit me in the forehead with the nail” told me that this is the problem

i felt like hitting my head against the wall 🙂