on 2025 Feb 13 7:42 AM
Request clarification before answering.
Hi @venkatesh007,
There could be several reasons why you're not receiving notifications about a situation.
Firstly, were you able to generate situation instances? Secondly, how did you configure the recipients in your situation type? You'll only be notified if your user is identified as a recipient for situation notifications. For example, if you're using a team for agent determination, your user needs to be added as a team member.
For a more detailed investigation into the topic of missing notifications, please refer to the following blog post: Help – Why don't I get a situation notification?
Kind regards,
Ana
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