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SItuation Scenarios

venkatesh007
Explorer
0 Kudos
86

When I create a purchase order scenario in Situation scenarios when I try to create a purchase order actually i am getting a notification, but I am not getting any notification what I need to get the notification, please help on this 

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Answers (1)

Answers (1)

ana_goncalves
Product and Topic Expert
Product and Topic Expert
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Hi @venkatesh007

There could be several reasons why you're not receiving notifications about a situation.

Firstly, were you able to generate situation instances? Secondly, how did you configure the recipients in your situation type? You'll only be notified if your user is identified as a recipient for situation notifications. For example, if you're using a team for agent determination, your user needs to be added as a team member.

For a more detailed investigation into the topic of missing notifications, please refer to the following blog post: Help – Why don't I get a situation notification?

Kind regards,

Ana