situation handling log error Exception in RSM API

[AdrianW]

Hi,

I have implemented a situation scenario based on "Maintenance Item EAM_MAINTENANCE_PLAN". There is a team defined and linked to the scenario. When I run trigger the batch process I end up with a RSM Error. "Message =Exception in RSM API".

I don't know what RSM is. We are running S/4 Private Cloud in a Sovereign Cloud environment. 

I am new to this and wonder if anyone has any thoughts or hints on what I can do to solve this error. 

Here are the lines prior to the Error message

CL_SIT2_RSM_HANDLER===========CP
RSM Handler called
Message =Get responsible users called
Situation Type ID =Z_M5201_MAINT_ITEM
Number of instances =1
RSM - Determination by Context API Called
ContextType =SITOTYPE
ContextId =Z_M5201_MAINT_ITEM
CDSViewName =I_MAINTENANCEITEM
CDSFieldName =MAINTENANCEITEM
RSMObjects[1] =0000000000000141
RSM error
Message =Exception in RSM API
Message =An exception was raised
CL_SIT2_RSM_USER_HANDLER======CP

Many thanks in advance,

Adrian

@angelika_salmen @axel_spriestersbach 

[axel_spriestersbach · Accepted solution]

Hi Adrian,

RSM means ReSponsiblity Managenent in essence meaning of the error is that there was an issue with a Teams (-> "Manage Teams and Responsibilties App) or the Responsibility rule that was used as this Template seems to have both. I guess we'll have to take a look into your system to understand the issue. I'd therefore ask you to please create a ticket and assign that to CA-SIT-ENG.

- Axel 

[AdrianW · Accepted solution]

Thank you Axel for your quick response. I will create a ticket and we can go from there. Regards Adrian