Service Item not appearing in customer return

[SAPSupport]

Dear Sap ,

We are trying to do customer return for sales order, however, there is one item line is not picked in the customer return document.

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[SAPSupport · Accepted solution]

In the original sales order, the item line 10 is a service item.

The service item is not supported in the customer return scenario. Only product items are supported.

reference help document: Customer Returns Processing

https://help.sap.com/docs/SAP_BUSINESS_BYDESIGN/2754875d2d2a403f95e58a41a9c7d6de/3fa8c8b62d404a05a4d...