Dear Experts,
We are facing the below case in service module.
We have created a Contract Template for Parts and Labor.contract-template.jpg . After that, we add a Contract service-contract.png and set specific item groups.
After, we add a service call for the customer and an item for a specific group which is in the contract. For this service call, we open through the Expenses tab an new A/R Invoice in which we add the item which is in the service contract and one item which is not.
When we add the A/R Invoice the message "Warning! There are items in the invoice that are covered by the service contract. Continue?". In the service call, in expense details the item of the service contract has not been marked as "Bill" (which is correct), but in the invoice the item has took value in the field "Unit Price".
The above scenario has been executed for service contracts which are either Service Type as "Regural" or "Warranty".
We expect that when a item belongs to a service contract then during the A/R Invoice, the value of the item should be turned to zero or to have the ability to select if we want to
Could you please advice?
Kind Regards,
Alexandros Karadimitropoulos
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