Service Agent time not creating postings and not able to create Supplier Invoice

[former_member649823]

I have a purchase order against which a Service Agent has recorded hours. Two problems occur. Firstly the time recording is not creating relevant GL postings on Internal Services and Deferred Costs of Goods sold accounts. Secondly when I try to create a Supplier Invoice the System says "Referenced Purchase Order 18 cannot be found. The purchase order has the required project/task combination.

[SahalyaBegum]

Dear Arja Rapeli,

Kindly check if the below steps are carried out in your system

- The project should be enabled for time recording

- The Purchase Order account assignment should be the linked to the project task for which time recordings are expected.

- When the time recording are confirmed the system automatically generates the goods and service receipt. If the project time recoding set as approval required under the project , the project time recording will be sent for approval to project manager.

- Once the time confirmations are approved it will hit the accounting -

Deferred Costs of Goods sold accounts.

- With reference to the PO which is linked to the project you can created the Supplier Invoice, and also male sure that the reference PO, GSR are posted to accounting under General Ledger -> Source Documents.

- If the issue still persisit, kindly raise and Incidnet.

I hope the above ifnrmation is useful.

Best regards,
Sahalya

[former_member590092]

Hi Arja Rapeli,

Please check the time recording approval is enabled for that project. To approve project related time recording, log in with the respective Project Manager of the project and go the WoC: Project Management-->Approvals Time Recordings.

Once approved G/L posting will be created for Deferred Costs of Goods sold accounts.

Thanks,

Vijay