If an item is not loaded onto the truck, we need to revisit the SAP sales order and modify it accordingly (removing the item). Management requires a report that demonstrates customer fulfillment. Is it possible to adjust the system so that we can input a zero, making this data accessible?
what's the best practice to approach this situation?
Currently, we're reverse-PGI, update the sales order and update the delivery with the material line item that was left off deleted.
This doesn't allow for reporting, what's the best way to move forward?
Bluesky
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