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SBO 9.0 Cancel Credit Memo

Former Member
0 Kudos

Hi Experts, i'm having an issue, I usually cancel documents by using right click and the selecting the Cancel option. But this time im trying to cancel a Credit Memo, and I keep getting a message stating: Cancellation is not possible; base orders reopened. I checked the base documents and all of them are closed.

What am I doing wrong? is it a bug? is it a particular configuration? Im using SAP B1 9.0 PL05

Thanks in advance for your time and knowledge.

Accepted Solutions (1)

Accepted Solutions (1)

kothandaraman_nagarajan
Active Contributor
0 Kudos

Hi,

As per relationship map, base document ( sales order) is closed, there is no open document.

Please check SAP help file for specific localization:

http://help.sap.com/saphelp_sbo900/helpdata/en/ca/080f4f7ad8498b9a39eae01f95764c/content.htm?framese...

Thanks & Regards,

Nagarajan

Answers (3)

Answers (3)

Former Member
0 Kudos

Hi Javier,

tthe online help documents this error message:

http://help.sap.com/saphelp_sbo900/helpdata/en/be/99129e0103417198505d4e4c813ad5/frameset.htm

FFrom your screenshot your base orders were reopened after creating the credit memo so your credit memo cannot be canceled.

Former Member
0 Kudos

Hi Javier,

OOn Per documents tab of the Document Settings window, for sales orders, you can set to reopen orders "automatically" if some particular docs are created based on them.

quote from help:


Reopen Doc. By Creating Returns/Goods Returns/Credit Memos Based On It

If you select this checkbox, you can decide whether to reopen a sales or purchasing order when you create a return or goods return document that is based on the sales or purchasing order, or when you create a credit memo based on an invoice. The application prompts you for a decision every time you create a return, goods return, or credit memo.

So, please followAbdul's suggestion for that particular credit memo. If you find this automatic reopening unnecessary you choose to uncheck the setting. But note it's company wise.

EDit:

even if the order now is closed, it may have been linked to other doc., so check the relationship map of that order to make sure.

abdul_ranginwala
Participant
0 Kudos

Hi Javier,

You can not cancel AR or AR credit memo by right click. The best thing would be creating another AR invoice with the same information and do an "Internal Reconciliation" in order to close the credit memo.

I hope this will work.

Best regards,

Abdul...