SAP Rise IaaS have backup or not ?

[johnkong2]

Hi all,

Our customer want to put non-SAP app on SAP Rise IaaS

eg SAP Rise IaaS 32G for Windows 

How about backup and restart servers, etc ? 

Any document can find for the IaaS scope ? 

[HenrikStrange]

The IAAS is infrastructure only, SAP will not provide any services on an IAAS server.

Customer needs to install and operate the server and install applications himself. 

Best Regards
Henrik Strange

[johnkong2]

Yes, everything on top of OS is managed by customer

[johnkong2]

how about the OS level backup, snapshot, etc? if OS level corrupt after windows update, any backup from SAP? and if the server is hang, customer can call SAP PCE to restart ?

[HenrikStrange]

Once we prepare the IaaS box we handover the system to customer and remove all access for us. We do not access it and in case IaaS goes down we can restart it but no other updates or services provided beyond that. It is blackbox for us once we handed it over to customer .