SAP Business One field mapping with FSM Cloud

[supriyagupta23]

Hi Experts,

We are trying to find out how can we map the user defined field/ Standard fields with SAP Business One from SAP FSM. There is one standard field called as "Serial No."  for service call in SAP Business One which we are not getting in SAP FSM.

We would like to know where and how to do the configurations, is it in  FSM Cloud connector or SAP Business One side.

Could you please let us know how to achieve it to resolve the issue.

Thanks,

Supriya Gupta

[abhisheksap2023]

Hi, How is the integration developed with B1 and FSM, if it is via CPI the mapping has to be done in cpi respective iflow, let me know more details about the integration. thanks

[ANKIT_CHAUHAN]

Hi supriyagupta23,

I can provide you the details only about SAP Business One.

• Table Name: OSCL
• Column Name: internalSN
• Relevant DI API properties: InternalSerialNum

Kind regards,

ANKIT CHAUHAN

SAP Business One Support

[supriyagupta23]

Hi Ankit,

Thanks for the response.

Could you please let us know where to do field mapping so that we can get the field in FSM Cloud.

Thanks,

Supriya Gupta