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SAM 2110 - Longtext visible only 60 lines, unable to scroll beyond that

sam_patrick
Explorer
0 Kudos

Hello experts,

We are using Standard SAM 2110. We are seeing strange behavior in SAM for workorder and operation longtext specifically in iPhone and iPad devices. In Android devices text is shown fully (=110 lines).
In iPad/iPhone devices longtext shown is restricted to 60 lines only and its trimmed after that, no scrolling is possible.

We just tried to reduce font size to minimal, and then it started showing 65 lines (meaning data is available), its issue with screen rendering or scrolling.



MDK element used in NotesView.page is KeyValue - SectionedTable with column set to 1.

Would really like to know if anyone faced this issue before and any help here is much appreciated?

Accepted Solutions (1)

Accepted Solutions (1)

bill_froelich
Product and Topic Expert
Product and Topic Expert

Key Value fields have a max size / amount of data they will display. To support larger text blocks you should consider using a Form Cell Note control which will support scrolling to view additional content larger than can be handled in a key value cell.

sam_patrick
Explorer
0 Kudos

Hi Bill,
Thanks for quick and valuable response here as always 🙂

But my curiosity is, that it works in Android device and shows close to 393 lines (just checked in next tests).
But in iPhone its limited to 63 only.

Does that means the native control rendering for iOS and Android are different and iOS does not have scroll enable feature possible by any other means ? (like using other property or so)

Because in above scenario ill have to customize standard solution.
Regards,

Abi

bill_froelich
Product and Topic Expert
Product and Topic Expert
0 Kudos

Correct, the native control rendering is different between iOS and Android here.

Form Cell Note control supports scrolling of very large text blocks on both iOS and Android.

It may be that in the future iOS might change but as of right now my recommendation would be Note controls

sam_patrick
Explorer
0 Kudos

Ok thank you again!
we will customize it with formcell control.

Answers (0)